Shipping and returns information

At Dunbar Treasures, we aim to make your shopping experience as smooth as possible, from browsing to delivery. This section outlines everything you need to know about our shipping options, delivery times, and how to manage returns. We're committed to ensuring your satisfaction with every purchase of our everyday goods.

Frequently asked questions about shipping and returns

We understand you might have questions about getting your new treasures to your doorstep and what happens if something isn't quite right. Below, you'll find answers to our most common queries regarding shipping and returns for our wide range of everyday goods. If you don't find what you're looking for, please don't hesitate to contact us.

What's the typical timeframe for customers to get their goodies after they place an order?
After you place an order with Dunbar Treasures, you can generally expect your items to arrive within 5-7 business days. We work diligently to process and ship your everyday goods as quickly as possible from our Charleston, West Virginia location.

How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number on the carrier's website to monitor the progress of your delivery. If you have any issues, please contact us at [[email]].

Do you ship internationally?
Currently, Dunbar Treasures primarily ships within the United States. We are always exploring options to expand our reach, so please check back for updates or contact us directly with specific international shipping inquiries.

If someone isn't happy with their purchase, how can they return it and what are their choices then?
If you're not completely satisfied with your purchase from Dunbar Treasures, you may return the item(s) within 30 days of receipt for a refund or exchange. Items must be in their original condition and packaging. Please contact us at [[email]] or [[phonenumber]] to initiate a return and receive further instructions. Your choices include a full refund to your original payment method or an exchange for another item of equal value.

Do customers have to pay for shipping, or if they return something?
For all returns, the buyer is responsible for covering the shipping costs. We recommend using a trackable shipping service when returning items to ensure they reach us safely. Original shipping fees are non-refundable.

What if my item arrives damaged?
In the unfortunate event that your item arrives damaged, please contact Dunbar Treasures immediately at [[email]] or [[phonenumber]] with photos of the damaged item and packaging. We will work with you to resolve the issue promptly, either by sending a replacement or issuing a refund.

Shop with confidence at Dunbar Treasures

We're dedicated to providing you with quality everyday goods and a hassle-free shopping experience. Explore our collections and discover something special for yourself or your loved ones, knowing that your satisfaction is our priority.